SMS Program

SMS Terms & Privacy Policy

Last updated: April 28, 2026

1. Program Description

Program Name: WMF SMS Communications
Program Type: Conversational, person-to-person messaging

WMF provides SMS text messaging strictly for conversational communication between our employees and external individuals (such as customers, partners, and other contacts). Messages are human-initiated and used for normal business and personal communication related to our organization’s activities.

No marketing or promotional messaging is sent through this program. We do not use this SMS channel for advertising, mass messaging, or automated “robo” messaging.

2. Participation & Call-to-Action

By texting with WMF, or by providing your mobile number to WMF and agreeing to communicate via SMS, you consent to receive conversational text messages from us. These messages may include:

• One-to-one communication with our staff
• Logistical or coordination messages (e.g., scheduling, confirmations)
• Contextual follow-ups related to ongoing conversations

Message frequency: Varies based on your ongoing conversations with our staff. Messages are not sent on a recurring marketing schedule.

Message and data rates may apply. Check your mobile carrier plan for details. You are responsible for any charges from your carrier resulting from SMS communications with us.

3. Opt-Out Instructions

You can opt out of receiving SMS messages from WMF at any time:

• Reply “STOP” to any SMS message you receive from us.

After you send “STOP,” we will send you a confirmation message stating that you have been unsubscribed and that no further messages will be sent from WMF to that number, except as required for compliance or system confirmation.

If you wish to resume SMS communications after opting out, you may contact us through another channel (such as email, phone, or in person) and request that we re-enable SMS messaging for your number.

4. Help & Support

If you need assistance with our SMS program, you can:

• Reply “HELP” to any SMS message from us to receive basic information about this program and how to contact us.
• Contact us directly at: info@wmf-inc.com

5. Eligibility & Carrier Disclaimers

Our SMS program is intended for individuals located in regions where our services are offered and where SMS messaging is supported by their mobile carrier.

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and is outside the control of WMF.

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Privacy

6. Information We Collect via SMS

When you communicate with us via SMS, we may collect:

• Mobile phone number you use to send and receive messages
• Message content you send to us and that we send to you
• Metadata such as date, time, and routing information associated with the messages

This information is used solely to facilitate and document our communications with you and to maintain the security and integrity of our systems.

7. How We Use SMS Information

We use information collected through SMS to:

• Conduct one-to-one, conversational communication with you
• Respond to your inquiries and requests
• Coordinate meetings, appointments, or other logistics
• Maintain records of communications for operational, legal, and compliance purposes
• Protect against fraud, abuse, or misuse of our systems

8. Sharing & Disclosure of SMS Data

WMF does not sell or rent your mobile number or SMS content.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share SMS-related information only in the following limited circumstances:

• Service providers: With vendors who help us deliver SMS services (for example, telecommunications providers or messaging platforms), solely to the extent necessary for them to perform their services on our behalf and subject to appropriate safeguards.
• Legal obligations: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of WMF, our users, or others.
• Business transfers: In connection with a merger, acquisition, or other corporate transaction, subject to continued protection of your information consistent with this policy.

We do not share SMS opt-in or opt-out data with third parties for their own marketing or promotional use.

9. Data Retention

We retain SMS messages and related metadata for as long as necessary to:

• Maintain accurate records of our communications
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce our agreements

When information is no longer needed for these purposes, we will delete or de-identify it in accordance with our data retention policies and applicable law.

10. Security

We implement reasonable technical and organizational measures designed to protect SMS-related information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Choices & Rights

In addition to the ability to opt out of SMS messaging by replying “STOP,” you may have certain rights under applicable privacy laws (such as access, correction, or deletion of your personal information). To exercise these rights, please contact us using the information below.

12. Changes to These Terms & This Policy

We may update these SMS Terms & Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of SMS communications with us after any changes become effective constitutes your acceptance of the updated terms.

13. Contact Us

If you have questions about these SMS Terms & Privacy Policy or about our SMS program, please contact us:

• Organization: WMF
• Address: 3230 West Lake Rd, Erie, PA, 16505
• Email: info@wmf-inc.com.com
• Phone: (814) 836-1515

These SMS Terms & Privacy Policy are intended to satisfy carrier, CTIA, and A2P 10DLC requirements for disclosure, opt-out, and privacy related to SMS communications.